Q: Where is the data physically located?

The application data of our clients who have started using the cloud infrastructure from Colobridge is actually located in the Telehouse (Tier III) and Equinix (Tier III+) data centers. Both are located in Frankfurt am Main (Germany), have a fully redundant power and cooling infrastructure, which eliminates server shutdown due to power outages or overheating, and are certified according to ISO 9001 Management Quality, ISO/IEC 27001 Information Security Management, ISAE3402 / SSAE16 Type 2 Audit of Service Management, PCI-DSS Payment Card Industry Data Security Standard. The area of Telehouse, which has been operating since 2012, is 25,000 m². This makes it one of the largest data centers in Germany. The history of Equinix goes back over 20 years, with clients including Netflix, Zoom, Lufthansa, Tele2 and Cisco.

Question 1

What is the maximum configuration of virtual machines available in the Colobridge virtual cloud?

Accepted Answer

Many IaaS providers offer a limited set of virtual machine configurations. The pre-configured options cover most of the basic requests, but cannot address all the actual needs of clients. With Colobridge, you can flexibly configure the virtual machine configuration and adjust it to the current load, as well as get the necessary resources and services upon request in the future. Our clients can order any intermediate virtual machine configuration that includes from 1 to 16 cores, from 1 GB to 128 GB of RAM and from 1 GB to 8 TB of storage capacity. Thus, the IaaS infrastructure that we put at your disposal can be adapted to any business need.

Question 2

What OS can be used for virtual servers?

Accepted Answer

The private cloud dashboard provides server deployment tools to get your virtual infrastructure up and running as quickly as possible. We have prepared a list of popular and ISO images of the most demanded operating systems that you can install on your own. It’s legal and safe: you get proven software that is distributed without licenses or in the form of trial versions to test. Clients hosting IaaS based on the Microsoft Hyper-V cloud are given an opportunity to receive automatic activation of guest systems of the Windows Server 2012R2/2016/2019 family. This option is available in one of our three clusters. If the required OS is not in our list, contact the service desk and our experts will do their best for you to start using the cloud infrastructure from Colobridge as soon as possible.

Question 3

What hypervisor is used in IaaS?

Accepted Answer

Our clouds are based on the most popular virtualization systems from well-known Microsoft and VMware brands. The Microsoft Hyper-V 2019 cloud is based on a Microsoft hypervisor with infrastructure management using SCVMM (System Center-Virtual Machine Manager). Cloud infrastructure service based on Microsoft Hyper-V 2019 ensures a variety of virtual machine templates, good scalability, easy integration with the cloud, support for standard tools for virtual machines replication, as well as changing the capacity of virtual drives on the fly and online. VMware cloud provides computing resources in the cloud based on VMware vSphere products managed through the vCloud Director dashboard. The cloud provides powerful integrated virtual machine management tools, effectively allocates storage resources and ensures advanced memory management. VMware cloud provides agility and responsiveness to changing requirements of business applications, the best combination of performance and security, as well as flexible licensing terms.

Question 4

Where is the data physically located?

Accepted Answer

The application data of our clients who have adopted Colobridge’s cloud infrastructure is physically stored in the Telehouse (Tier III) and Equinix (Tier III+) data centers, both situated in Frankfurt am Main, Germany. These data centers are equipped with a fully redundant power and cooling infrastructure to prevent server downtime caused by power failures or overheating. Furthermore, they hold certifications for ISO 9001 Management Quality, ISO/IEC 27001 Information Security Management, ISAE3402 / SSAE16 Type 2 Audit of Service Management, and PCI-DSS Payment Card Industry Data Security Standard.
The Telehouse facility, in operation since 2012, covers an expansive area of 25,000 m², making it one of the largest data centers in Germany. Equinix boasts a history spanning over 20 years and serves clients such as Netflix, Zoom, Lufthansa, Tele2, and Cisco.

Question 5

How is the data protected from access by third parties?

Accepted Answer

We understand your concerns about data protection issues. The IaaS model suits most companies, except for those most sensitive to data privacy (such as banks). Our cloud infrastructure is built in accordance with the best world data protection practices and complies with all relevant security requirements. As a provider, we are responsible for the physical security and delimitation of clients’ networks, protect the network and continuously monitor security events. Employees of our company have no access to clients’ clouds and additionally sign an NDA, an agreement that helps prevent the leakage of confidential information.

Question 6

What happens if a drive or an entire server fails?

Accepted Answer

Infrastructure as a service operates in accordance with the best industry practices, which are built on the principles of maximum fault tolerance. The IaaS model does not have a single point of failure, which prevents our clients’ business applications shutdown due to a technical failure in the drive or other physical server component. Thanks to the fault tolerance implemented at all levels, the risks of shutdown are reduced to a minimum, and the time of continuous guaranteed operation of the system is 99.95% (actual time is 100%).

Question 7

Is it possible to test a virtual cloud before buying?

Accepted Answer

With Colobridge, you can assess the work of virtual infrastructure before signing an agreement and making a payment. We offer a 7 days trial period with the possibility of extending it up to 14 days. During this time, you will test IaaS, evaluate the benefits of the service for your business, and also make sure of the proficiency of our experts. We are ready to answer questions about testing the cloud in the online chat on this page or by phone – request a call back, and we will contact you as soon as possible.