OS, application and cloud administration, hardware support

We ensure that your services operate without interruptions. We support IT infrastructure at all levels: we maintain hardware, administer programs, OS and clouds. We provide remote operations under your guidance.

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Dedicated Server

from €119/month

Intel® Dedicated Servers
Enterprise Class Hardware
International Data Centers

Administration service from Colobridge: benefits

Any administration and support tasks

Extensive experience in implementing and operating IT services enables our specialists to perform software administration and hardware support tasks irrespective of their complexity. We will analyze issues and troubleshoot hardware malfunctions, even if your IT infrastructure is hosted by other providers.

Full or partial administration if needed

We will perform any scope of administration and support tasks according to your requirements and security considerations. You can fully or partially delegate IT infrastructure maintenance tasks to us, as well as order a “remote hands” service in Germany.

Individual selection of SLA

We will select the required level of service and administration tariff together with you – for all services, specifically for your needs.

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Choose an administration service

Basic

Hardware Support
YES

Available hours per month
0

Operating system administration
NO

Application Administration
NO

Private cloud administration
NO

Infrastructure support from another provider
NO

Current plan

Managed OS

Hardware Support
YES

Available hours per month
6

Operating system administration
YES

Application Administration
YES

Private cloud administration
NO

Infrastructure support from another provider
NO

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IT-outsourcing

Hardware Support
YES

Available hours per month
Individually

Operating system administration
YES

Application Administration
YES

Private cloud administration
NO

Infrastructure support from another provider
Individually

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All characteristics

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How Colobridge technical support operates

Why Colobridge

15 years

in the cloud services market

4.9 points

service quality assessment

up to 15 min

support response time

Top 3

data centers in the world. Tier III in Germany, providing 99.99% uptime

GDPR & ISO 27001

meeting European information security standards

24×7×365

professional technical support and expert assistance

Reviews and our clients

Our experience of working with Colobridge gives confidence that the service desk will solve any issue related to the functioning of our infrastructure.

Vladimir Kuzko

IT Director, Softlist LLC

Service desk was the decisive argument in favor of our decision to migrate all infrastructure to Colobridge. For 9 years of work, we have never received any unsatisfying answer, and tasks of any complexity have been solved within 30 minutes at any time.

Aleksandr Evglevskiy

Head of IT Department, Rezina.cc

Meet Our Clients

Administration service from Colobridge: benefits

Critical systems administration

We will figure out the situation promptly where even a few minutes of downtime can become critical for the business processes running in your company.

Relevant global practices and approaches

We comply with global standards in IT infrastructure management which enables us to quickly and efficiently fulfil requests. Our team members regularly take part in upskilling and professional development activities in the rapidly changing IT field.

A single point of responsibility

IT infrastructure support and maintenance are inextricably linked. You can count on prompt resolution of any questions and issues 24/7 with an average response time of up to 15 minutes. We also offer different administration packages for each of your products.

Saving human resources

We will take on all typical infrastructure support tasks if they take up a lot of resources or if there are no specialists with the required IT skills in your company. This will allow you to save money and use the time of the staff working in technical departments if you find it helpful in developing your business services in a more effective manner.

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Reliability Confirmed by Certificates

International information security standard ISO 27001

Process quality, data protection, and business continuity 24/7

European standard for quality and service control

Guaranteed protection of financial and payment data

Environmental management, energy saving, and occupational safety

FAQs about the administration service

What specialists can I count on for help?

Most of our staff are well-versed in support and administering applications, OS and hardware. We work freely with Apache, Nginx, IIS, DNS, LDAP, FTP, SSH and many other services. We also have experts who narrowly specialize in NOC, Hyper-V, Veeam, VMware and other products by well-known global vendors.

How is the price of IT infrastructure administration calculated?

The price is formed individually depending on the peculiarities, frequency and scope of tasks that will be performed by our IT specialists. We guarantee transparent pricing and an opportunity to select the tariff according to your needs and budget. You can get an estimate of the price for yourself personally from a Colobridge manager.

How can I contact Colobridge technical specialists?

If you are experiencing technical problems and you want to solve them as soon as possible, use your personal account on Colobridge website to contact our specialists. If you have an administrative question or need to get some information, you can use alternative communication channels: phone, e-mail mail, Telegram, Facebook Messenger or online chat.

Can I order the service level plan under SLA and the administration of my services at the same time?

Yes, any available SLA tariff plan can be combined with any administration package you choose. The service level (SLA) governs the response and processing time in respect of a request whereas the administration service includes a certain list of works that are sure to be performed by our technicians. By default, all Colobridge customers are serviced under Basic SLA, and all products — both physical and virtual — are also administered under Basic tariff plan.

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What’s next?

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