SLA by Colobridge is a guarantee that client data will be available
Strict observance of the Service Level Agreement (SLA) for all Colobridge products. Customer data is placed in certified data centers in Germany, with 24/7 support in your native language. Get adviceService order
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Dedicated Server
from €119/month
Intel® Dedicated Servers Enterprise Class Hardware International Data Centers
IaaS Infrastructure
from €20/month
Hosted Microsoft Solution Choice of cloud models International Data Centers
Colocation
from €135/month
Flexible individual approach Proactive monitoring International Data Centers
SLA by Colobridge: Benefits
Services that provide availability levels aligned with your needs
We offer the highest possible service level for all services, specifically tailored to meet your business requirements and budget, ensuring your data is always available when needed.
Financial guarantees: Compensation provided if commitments are not met
You will receive compensation if the SLA guarantees are not upheld. Compensation amounts are agreed upon in advance and depend on service downtime.
Why Colobridge
Information security at the legislative level of Germany
Data centers are among the “World Top 3 Data Center Operators”
Professional technical support 24×7×365 and Remote Hands in any data centre in Frankfurt.
High quality of service — 4.9 points for evaluation. Support service response — up to 15 minutes
Individual selection of SLA
We will select the required level of service and administration fares together with you — for all services, specifically for your needs.
SLA service levels
Basic
Availability
99.5%
99.5%
Response Time
120 min
120 min
Incident handling time
24/7
24/7
Service ticket processing time
From 8:00 to 20:00 Mon-Fri
From 8:00 to 20:00 Mon-Fri
Proactive Monitoring
NO
NO
Premium
Availability
99.9%
99.9%
Response Time
30 min
30 min
Incident handling time
24/7
24/7
Service ticket processing time
24/7
24/7
Proactive Monitoring
YES
YES
Individual
Availability
Individually
Individually
Response Time
Individually
Individually
Incident handling time
Individually
Individually
Service ticket processing time
Individually
Individually
Proactive Monitoring
Individually
Individually
How Colobridge tech support works?
Reviews and our clients
During our cooperation, Colobridge GmbH has proved itself as a reliable partner with profound competencies in IT services. Individual approach to the client, flexibility and readiness for customized solutions make Colobridge GmbH stand out from the other providers.
Our company has been using the services of Colobridge GmbH for more than nine years. During this time, we have never hesitated about our correct choice of the provider. Colobridge gives no reasons to doubt the quality of the provided services, the high level of SLA, as well as the undeniable professionalism of service desk and account managers.
Сase study: Multiplex
Multiplex, Ukraine’s largest cinema chain, has transferred part of its workloads to Colobridge platform. Now the company flexibly responds to load surges on the eve of most anticipated high-profile premieres, easily scales up its IT infrastructure after the new cinemas are opened, and has significantly digitalised its services.
SLA by Colobridge: Benefits
Transparent service maintenance terms
You always know what level of service availability you can count on with the selected tariff plan. The plan details include request processing time, response time, incident handling, and proactive monitoring.
Fair compensation amounts — up to 100%
With Basic and Premium tariff plans, you can be compensated up to 50% and 100%, respectively, of the monthly service charge if the service becomes unavailable. More information will be available in your personal account.
Reliability Confirmed by Certificates
FAQs on Service Level Agreement
What are the default service level and administration pack?
By default, for each client service, work is carried out under Basic administration package and in the timeframe specified for Basic SLA.
How does technical support work?
Colobridge technical experts provide consultation, support, and administration services based on customer requests. You can send a request from your personal account or contact us via phone, email, Skype, Telegram, Facebook Messenger, or online chat on www.colobridge.net for administrative issues and general information. Please note that these channels are not intended for resolving technical issues.
How to choose an SLA tariff plan?
When selecting a service level under SLA, focus on the expected availability level, response time, and issue resolution time. For business-critical services, we recommend choosing the Premium service level.
Can I order a service level plan under SLA and administration services together?
Yes, you can order any SLA service level with any administration package. The SLA outlines response times, issue resolution timeframes, and notification procedures. The administration package defines the scope of work under the selected tariff plan. By default, each client is connected to SLA Basic, and every active product (dedicated or virtual) is connected to the Basic administration plan.
What are technical support working hours?
The technical support works 24/7. At any time of the day, without days off or breaks, you can create a request in your personal account or contact the support service team to get some information or address an administrative issue via messengers, online chat, phone or e-mail.
See more
Corporate IT
Equipment placement or Colocation: what you need to know about technical issues
Data and Security
Top Cloud Cyber Threats: How Do We Deal With Them?
What’s next?
Try the cloud for free up to 2 weeks
Tell us about your tasks and business requirements
What’s next?
Try the cloud for free up to 2 weeks
Tell us about your tasks and business requirements