OS, application and cloud administration, hardware support
We ensure that your services operate without interruptions. We support IT infrastructure at all levels: we maintain hardware, administer programs, OS and clouds. We provide remote operations under your guidance. Get adviceService order
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Dedicated Server
from €119/month
Intel® Dedicated Servers
Enterprise Class Hardware
International Data Centers
Enterprise Class Hardware
International Data Centers
IaaS Infrastructure
from €20/month
Hosted Microsoft Solution
Choice of cloud models
International Data Centers
Choice of cloud models
International Data Centers
Colocation
from €135/month
Flexible individual approach
Proactive monitoring
International Data Centers
Proactive monitoring
International Data Centers
Administration service from Colobridge: benefits
Any administration and support tasks
Extensive experience in implementing and operating IT services enables our specialists to perform software administration and hardware support tasks irrespective of their complexity. We will analyze issues and troubleshoot hardware malfunctions, even if your IT infrastructure is hosted by other providers.
Full or partial administration if needed
We will perform any scope of administration and support tasks according to your requirements and security considerations. You can fully or partially delegate IT infrastructure maintenance tasks to us, as well as order a “remote hands” service in Germany.
Individual selection of SLA
We will select the required level of service and administration tariff together with you – for all services, specifically for your needs.
Choose an administration service
Basic
Hardware Support
YES
YES
Available hours per month
0
0
Operating system administration
NO
NO
Application Administration
NO
NO
Private cloud administration
NO
NO
Infrastructure support from another provider
NO
NO
Managed OS
Hardware Support
YES
YES
Available hours per month
6
6
Operating system administration
YES
YES
Application Administration
YES
YES
Private cloud administration
NO
NO
Infrastructure support from another provider
NO
NO
IT-outsourcing
Hardware Support
YES
YES
Available hours per month
Individually
Individually
Operating system administration
YES
YES
Application Administration
YES
YES
Private cloud administration
NO
NO
Infrastructure support from another provider
Individually
Individually
How Colobridge technical support operates
Why Colobridge
Information security at the legislative level of Germany
Data centers are among the “World Top 3 Data Center Operators”
Professional technical support 24×7×365 and Remote Hands in any data centre in Frankfurt.
High quality of service — 4.9 points for evaluation. Support service response — up to 15 minutes
Reviews and our clients
Our experience of working with Colobridge gives confidence that the service desk will solve any issue related to the functioning of our infrastructure.
Service desk was the decisive argument in favor of our decision to migrate all infrastructure to Colobridge. For 9 years of work, we have never received any unsatisfying answer, and tasks of any complexity have been solved within 30 minutes at any time.
Administration service from Colobridge: benefits
Critical systems administration
We will figure out the situation promptly where even a few minutes of downtime can become critical for the business processes running in your company.
Relevant global practices and approaches
We comply with global standards in IT infrastructure management which enables us to quickly and efficiently fulfil requests. Our team members regularly take part in upskilling and professional development activities in the rapidly changing IT field.
A single point of responsibility
IT infrastructure support and maintenance are inextricably linked. You can count on prompt resolution of any questions and issues 24/7 with an average response time of up to 15 minutes. We also offer different administration packages for each of your products.
Saving human resources
We will take on all typical infrastructure support tasks if they take up a lot of resources or if there are no specialists with the required IT skills in your company. This will allow you to save money and use the time of the staff working in technical departments if you find it helpful in developing your business services in a more effective manner.
Reliability Confirmed by Certificates
FAQs about the administration service
What specialists can I count on for help?
Most of our staff are well-versed in support and administering applications, OS and hardware. We work freely with Apache, Nginx, IIS, DNS, LDAP, FTP, SSH and many other services. We also have experts who narrowly specialize in NOC, Hyper-V, Veeam, VMware and other products by well-known global vendors.
How is the price of IT infrastructure administration calculated?
The price is formed individually depending on the peculiarities, frequency and scope of tasks that will be performed by our IT specialists. We guarantee transparent pricing and an opportunity to select the tariff according to your needs and budget. You can get an estimate of the price for yourself personally from a Colobridge manager.
How can I contact Colobridge technical specialists?
If you are experiencing technical problems and you want to solve them as soon as possible, use your personal account on Colobridge website to contact our specialists. If you have an administrative question or need to get some information, you can use alternative communication channels: phone, e-mail mail, Telegram, Facebook Messenger or online chat.
Can I order the service level plan under SLA and the administration of my services at the same time?
Yes, any available SLA tariff plan can be combined with any administration package you choose. The service level (SLA) governs the response and processing time in respect of a request whereas the administration service includes a certain list of works that are sure to be performed by our technicians. By default, all Colobridge customers are serviced under Basic SLA, and all products — both physical and virtual — are also administered under Basic tariff plan.
See more
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Data and Security
How to Choose a Cloud for Business: 7 Key Criteria
What’s next?
Try the cloud for free up to 2 weeks
Tell us about your tasks and business requirements
What’s next?
Try the cloud for free up to 2 weeks
Tell us about your tasks and business requirements